Owais M S

Networking Support Specialist & IT Support Analyst

IT Services Hub

Aug 2024 - Present • 2 yrs 3 mos

Manage WiFi hotspot infrastructure across multiple labor camp locations, including setup, monitoring, and maintenance • Developed and maintain Odoo 19 modules for hotspot automation and network downtime tracking, built in Python • Configure and administer MikroTik RouterOS devices for network security, routing, and access control • Provide IT support and troubleshooting for hardware, software, and network issues across sites • Perform Windows OS installation, driver/antivirus setup, and system maintenance for desktops and laptops • Coordinate with site teams to resolve connectivity and infrastructure issues, minimizing downtime

Salesforce Administrator

VMware by Broadcom • Período integral

Oct 2017 - Dec 2023 • 6 yrs 2 mos

Managed full user and license lifecycle including new user setup/deactivation (60-day cycle), roles, profiles, permissions, and public groups • Handled and resolved user support tickets efficiently, gathering requirements from users and stakeholders • Implemented Salesforce configuration changes: Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports • Monitored user adoption and delivered user training, including training materials • Updated HR grouping structure (‘GSS Manager’) and supported ad hoc data management and Data Loader activities