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Oumayma Kallala
@oumaymakallala
Professional french proofreader and editor, expert in customer relations
Tunísia
Francês, Árabe
Sobre mim
As a professional writer and editor specializing in customer relations and quality, I support businesses, entrepreneurs, freelancers, and students in improving their content: editing, rewriting, clarity, and impact. With my expertise in customer experience, I produce precise, consistent, and satisfaction-focused texts to enhance your image, strengthen your credibility, and convey your messages effectively and professionally.
Habilidades
Oumayma Kallala
offline •
Conheça meus serviços
Revisão
I will proofread and polish your texts to perfection
Experiência profissional
Freelance Online Proofreader & Article Writer
Remote Freelance Services • Freelance
Dec 2022 - Dec 2025 • 3 yrs
I provide professional French and Arabic transcription, translation, and content writing services, with a specialization in social and cultural anthropology. I also assist businesses and individuals in refining their communications by rewriting client responses to ensure they are clear, polished, and professional. Additionally, I offer thorough proofreading of both short and long texts, including grammar and spelling checks and final review for flawless, high-quality content. My goal is to deliver accurate, engaging, and impactful texts that meet your needs and leave a lasting positive impression.
Claims and Quality Specialist
General Assistance • Período integral
Aug 2023 - Dec 2024 • 1 yr 4 mos
Claims and Quality Specialist with strong analytical skills and a customer-focused approach, specializing in the efficient handling of claims and the continuous improvement of service quality. Experienced in identifying operational issues, implementing corrective actions, and monitoring quality performance indicators to ensure a high level of service. Highly skilled in drafting clear, professional responses to external client communications and coordinating effectively with internal teams to ensure the smooth progression of procedures and processes.
administrative data entry agent and insurance manager
BH Assurances • Período integral
Jun 2020 - Nov 2022 • 2 yrs 5 mos
Organization of contracts in Excel, handling customer requests and complaints related to health insurance, diverse risks, and automobile coverage, as well as managing claims files in coordination with experts and repair service providers.
