Jared L.

Lead Salesforce Architect

Apr 2018 - Apr 2022 • 4 yrs

Salesforce Sales, Service and Experience Clouds ADP (Automated Data Processing Inc.), Tempe, AZ • Designed and implemented automated tools which streamlined internal and external user processes cutting down turnaround times from weeks to days or hours. • Created, Updated, Refactored: o High visibility front end user tools o Lightning Components o Lightning Web Components o javascript, html, css o Screen Flow o Visualforce to lightning conversions o Backend Apex optimization (Class/trigger) o Classic to Lightning interface design and implementation • Key member of multi team asset design and implementation: o Internal mobile app integration. o Collaboration with knowledge team to implement meaningful and friendly tools o Custom Rest and API design. • Essential member of second Phase Digital Experience development and delivery • Designed and implemented Offshore Production team collaboration. • Worked with salesforce and success managers to optimize our salesforce instance by refactoring code, converting multiple process builder entries to a single flow or converting flows to code where applicable. • Partnered with Other Salesforce Architects to ensure a smooth transition with seasonal releases. • Regularly worked with Scrum Masters and Product Owners to ensure that the product being delivered is the product the users were expecting. • Mentored and supported junior team members to foster comradery and a higher level of technical proficiency within our core teams

Senior Salesforce Administrator/Developer

Jun 2016 - Jul 2017 • 1 yr 1 mo

• Support for 600 people, 240 users, 6 primary departments and 30 teams. Salesforce Administration: • Analyze security requirements: organized profiles, Role hierarchy, permissions sets, OWD and sharing rules to apply appropriate security controls. • User Management: Troubleshoots common user access & visibility issues. Created workflow and flows to automate customer engagement and internal processes. • Data Management: Implement validation rules and best practices to enrich data quality and ensure the reporting integrity. Normalization of old data and merging updated duplicate data • Process Automation: Automated 80% of our manual processes using declarative tools like workflows, lightning process builder, flows, approval processes and formulas simplifying a previously time-consuming ordeal. Regular review implementation of app exchange tools and features. • Sales Cloud customization: Queues, auto-responses, feed filters and case assignment rules I was able to create a scalable and agile tool which in turn improved customer experience. • Analytics: Determined the appropriate reporting/analytic tools to meet complex reporting requirements. Salesforce Development: • Development Planning: Requirements gathering from internal employees & upper management on a weekly basis. Translate requirements into an action plan with milestones and deliverables. • Custom Solutions: Created interactive UI’s for the sales team using flows and Visualforce to help them create a presales questionnaire before a client demo – ensuring a better user experience for the salespeople. o Data collection via API, REST and Visualforce. • Code: Created apex triggers to automate the process of updating the multiple objects and sent out emails using apex when a change to a primary object was made. This saved our team time and effort and ensured data integrity via automation.

Salesforce Administrator

Apr 2009 - Jun 2016 • 7 yrs 2 mos

• Supported 100+ users. • Created solutions for the issues affecting the Customization, Data Validation, Sales, Marketing, Customer Service, and Support Development teams. • Analyzed organization processes, converting business workflows into exact Salesforce workflows and configuring Salesforce.com to meet business requirements. • Gained extensive business knowledge and customization experience on various salesforce.com standard objects such as Accounts, Contacts, Opportunities, Products and Price Books, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards. • Created Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process, Custom Objects, Custom fields, Custom Tabs, Reports, and various other components as per the client and application requirements. • Led Apex/Visualforce development, testing and deployment. [Classes, Triggers, Batch, SOQL] • Created detailed process documentation and deployment process on issues for future follow-ups. • Performed website maintenance, configuration updates and development of www.ozprinciple.com.