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Fiverr Pro
Português
$
USD
Jenade G
@order_mate_flow
Ecommerce Operations Managment
Emirados Árabes Unidos
Inglês
Sobre mim
I am an E-commerce & Operations Manager with 13 years of experience across e-commerce, retail, customer experience, and operations. I have worked across the GCC, Africa, and international markets, managing end-to-end operations and delivering seamless customer experiences. My expertise includes Shopify management, digital merchandising, order fulfilment, inventory, logistics, customer support, sales operations, reporting, and process optimisation. I thrive on improving efficiency, solving operational challenges, and creating customer-focused solutions that drive business growth and loyalty.
Habilidades
Jenade G
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Gerenciamento de lojas de e-commerce
I will manage your ecommerce orders and customer support
Upload de Produto
I will upload and manage products on your shopify store
Experiência profissional
Ecommerce Manager
Lux Afrique Boutique • Período integral
Jul 2023 - Dec 2025 • 2 yrs 5 mos
- Own ecommerce sales performance and revenue growth - Lead end-to-end ecommerce operations and fulfilment - Drive product launches, campaigns, and promotional strategy - Ensure pricing, availability, and merchandising maximise sales - Oversee site performance, checkout, and customer experience - Align marketing activity with stock planning and sales targets - Manage platform integrations and operational improvements - Deliver sales, stock, and performance reporting to leadership
Ecommerce Administrator
DJI • Período integral
Oct 2022 - Jul 2023 • 9 mos
Own ecommerce catalogue, pricing, and merchandising across multiple brand websites Lead product launches and campaigns in partnership with Marketing, Creative, and Tech teams Drive conversion and revenue through customer journey and site optimisation Oversee end-to-end order management, fulfilment, and returns operations Manage customer experience channels, including chatbot and direct support Resolve site, stock, and order issues through cross-functional leadership Represent ecommerce in commercial planning, projects, and performance reviews
Online Store Manager
Fashion Fusion SA • Período integral
Jan 2022 - Oct 2022 • 9 mos
Establish and enforce SOPs across ecommerce and stock operations Oversee product activation, stock accuracy, and availability on Shopify Lead stock movement and reconciliation across systems (Dolfin & Shopify) Manage photoshoot planning and execution to support product launches Ensure accurate product categorisation, tagging, and site presentation Oversee order allocation, team workflow, and daily stock controls Maintain site operations, updates, and reporting to support sales performance
