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Ordell M
@ordellmorris
IT Support Specialist and CompTIA Certified Technician
Estados Unidos
Inglês
Sobre mim
I am a CompTIA A+ Certified IT Support Specialist with 5+ years of experience in hardware repair and technical support.
My Expertise:
Hardware: Professional SSD/RAM upgrades and screen repairs.
Systems: Expert in Windows 10/11, data recovery, and OS optimization.
Troubleshooting: Advanced malware removal, password recovery, and deep system diagnostics.
Enterprise: Proficient in Microsoft 365, Azure AD, and networking.
I provide fast, reliable solutions to boost PC performance. Let’s get your tech fixed!
Habilidades
Ordell M
offline •
Tempo médio de resposta: 197 horas
Conheça meus serviços
Suporte Técnico
I will provide expert hardware repair and system optimization
Suporte Técnico
I will perform data recovery from damaged hard drives or ssds
Portfólio
Experiência profissional
IT Service Desk Analyst
Cell-Tech • Período integral
Mar 2025 - Present • 1 yr 6 mos
Provide tier-1 technical support across multi-location environments. Specialize in comprehensive break-fix solutions, hardware upgrades, and component replacements for desktops and laptops. Manage Windows OS infrastructure, Active Directory/Azure AD, and Microsoft 365 environments while ensuring seamless hardware and software integration and minimal user downtime.
Technical Support Specialist
HCL Tech • Freelance
Jun 2024 - Feb 2025 • 8 mos
Delivered enterprise-level technical support focusing on endpoint device maintenance and network troubleshooting. Executed routine hardware replacements, on-site break-fix repairs, and system updates to maintain operational continuity. Administered Azure AD, MFA configurations, and Microsoft 365 applications for both remote and on-site users.
Help Desk Technician
Freelance / SMB Clients • Freelance
Jan 2017 - May 2024 • 7 yrs 4 mos
Served as the primary IT resource for small businesses, providing end-to-end IT support. Managed complete hardware lifecycles, including custom hardware upgrades, peripheral setups, and advanced break-fix repairs. Configured networks, managed user access, and trained staff on IT best practices to reduce recurring technical issues.
2 Avaliações
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threevees
Estados Unidos
Pedido cancelado
I canceled because there was no communication whatsoever on his part very unprofessional and i was very patient and understanding no type of feedback or other thing on his end why is he even advertising his services I get life happens but no type of explanation or nothing no response not good
Resposta do freelancer
Útil?
rayereynolds
Estados Unidos
Odell was very professional. His knowledge in his field is exceptional and his communication was prompt, polite, and very pleasant. I highly recommend him.
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