Onyinye B

Personal Virtual Assistant

Dec 2023 - Present • 2 yrs 7 mos

Provided personalized administrative and personal assistance to busy professionals and business owners, helping them stay organized and manage day-to-day responsibilities efficiently. Key Responsibilities: 1. Managed calendars, appointments, and meeting schedules. 2. Handled email management, inbox organization, and professional correspondence. 3. Coordinated travel arrangements, hotel bookings, and travel itineraries. 4. Conducted internet research and gathered information for personal and business needs. 5. Managed documents, spreadsheets, and digital file organization. 6. Scheduled appointments and coordinated with clients, vendors, and service providers. 7. Performed data entry and maintained accurate records. 8. Assisted with personal errands, reminders, and task management while maintaining confidentiality. Tools Used: Google Workspace, Microsoft Office, Google Calendar, Gmail, Google Sheets, Microsoft Excel, Notion, Trello, Slack, Zoom, Calendly, Canva.

Customer Support Representative | Email & Live Chat Support / CRM Manager

Jul 2024 - Oct 2025 • 1 yr 3 mos

Provided professional customer support to businesses by handling customer inquiries, resolving issues, and delivering a positive customer experience across multiple communication channels. Responsibilities: 1. Responded to customer inquiries via email, live chat, and help desk platforms in a timely and professional manner. 2. Managed customer tickets, order updates, refunds, returns, and shipping inquiries while ensuring prompt resolution. 3.Maintained accurate CRM records, customer accounts, and interaction history. 4. Escalated complex issues to the appropriate teams and followed up until resolution. 5. Delivered excellent customer service by providing clear communication, timely follow-ups, and maintaining high customer satisfaction.