o
omi_slavov

Tihomir S

@omi_slavov

Customer Operations and Compliance Specialist

Bulgária
Búlgaro, Inglês, Holandês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Operations and Compliance professional with over 6 years of experience in multilingual international environments. I specialize in Customer Support, Escalation Management, Quality Assurance, and Enhanced Due Diligence (EDD). I am fluent in English and Dutch with a proven ability to investigate complex cases and improve operational processes.... Saiba mais

Habilidades

o
omi_slavov
Tihomir S
offline • 

Conheça meus serviços

Teste de software
I will evaluate your ai response output
A partir deUS$ 10 /projetoMais detalhes
Suporte ao Cliente
I will provide customer support services
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Sutherland

Software Applications Specialist

Sutherland • Período integral

Mar 2022 - Present • 4 yrs 8 mos

Managed complex customer cases and operational inquiries in a multilingual environment. Resolved high-priority escalations while maintaining customer satisfaction and SLA compliance. Supported quality assurance initiatives through case reviews and performance monitoring. Supported QA activities for an AI translation tool, identifying defects and validating content. Assisted on-boarding and training new employees on processes and systems.

Accenture

Insurance Policy Administrator

Accenture • Período integral

Jan 2021 - Jan 2022 • 1 yr

Administered insurance products offered by the company. Performed various service duties for customers and updated current and new policies to customers. Ensured accurate data management and policy maintenance within the insurance sector.