
Olga Pico
Virtual Administrative Assistant Data Management Billing Customer Support

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Portfólio
Experiência profissional
Administrative Analyst
IVOO VENEZUELA • Período integral
Jan 2025 - Apr 2025 • 3 mos
Supervised and optimized checkout operations within the retail store. Responsible for daily cash reconciliation and closing procedures, ensuring the accuracy of consolidated sales reports for headquarters. Led a five-person team in customer service and operational management, achieving a 100% error-free track record in audit evaluations.
Business Executive
Banco Nacional de Crédito, C.A. Banco Universal • Período integral
Apr 2023 - Dec 2024 • 1 yr 8 mos
Banking professional with extensive experience in sales management and customer service within the financial sector. Specialist in customer acquisition through account opening and the placement of credit and debit products. Proven ability to resolve complaints, foster customer loyalty via service calls, and manage commercial document inventories. Results-oriented and accustomed to working within performance-measurement frameworks, utilizing tracking matrices to ensure sales targets are met.
Administrative Assistant
ULA • Período integral
Jan 2022 - Mar 2022 • 2 mos
A proactive and organized professional with experience in administrative management and customer service. Proficient in managing invoicing, optimizing workflows using Outlook and Google Drive, and tracking attendance and payments via Excel. Proven ability to schedule appointments, manage service calls, and efficiently resolve customer inquiries.