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npceee

Youssef B

@npceee

Senior Airport Services Agent

Emirados Árabes Unidos
Inglês, Árabe, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a customer service professional with over 8+ years of front-line experience in aviation and hospitality, including Emirates Airline and Qatar Airways. I am skilled in passenger handling and managing high-pressure situations while maintaining service excellence and safety compliance.... Saiba mais

Habilidades

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npceee
Youssef B
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Tempo médio de resposta: 1 hora

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Criação de Currículos
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Experiência profissional

Emirates_Airline

Senior Airport Services

Emirates Airline • Período integral

Sep 2022 - Present • 4 yrs

Delivered exceptional customer service by handling standard and special passenger requirements at check-in, transfer desks, boarding gates, and lounges. Provided personalized assistance to VIPs and premium passengers during disruptions, demonstrating empathy and problem-solving under pressure. Streamlined manufacturing processes, reducing production costs by 10%.

Qatar_Airways

Airport Services Agent

Qatar Airways • Período integral

Sep 2017 - Sep 2022 • 5 yrs

Delivered high standards of customer service across check-in, boarding, transfer, and arrival touchpoints. Coordinated with ground handling teams to ensure smooth flight operations and on-time performance. Handled passenger needs including travel documents, baggage claims, and disruption cases while maintaining safety compliance.