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nomercy2010

Abhishek K

@nomercy2010

ORM Social listening, Brand Voice

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Abhishek — a content writer with 2 years of experience who helps businesses and brands create SEO-friendly blog posts, website copy, and engaging content that connects with readers. I focus on clarity, storytelling, and structure to ensure your message stands out. I’m reliable, deadline-driven, and open to revisions until you’re fully satisfied. Let’s build something great together!... Saiba mais

Habilidades

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nomercy2010
Abhishek K
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Artigos informativos e educacionais
I will write SEO optimized blog posts that rank on google
A partir deUS$ 5 /projetoMais detalhes
Consultoria
I will monitor and manage your brands online reputation on social media
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Xiaomi

Online Reputation Managment

Xiaomi • Período integral

May 2023 - Present • 3 yrs 1 mo

• Managed end-to-end customer interactions across social media platforms, ensuring timely and empathetic responses aligned with brand tone. • Handled queries related to order delivery, returns, refunds, and product concerns while maintaining high customer satisfaction. • Actively monitored customer conversations and identified recurring issues, sharing insights with internal teams (logistics, operations) to improve processes. • Collaborated with cross-functional teams to resolve escalations and ensure seamless customer experience. Maintained response quality and reduced turnaround time, contributing to improved engagement