Noman B

Virtual Assistant & B2B Lead Generation Specialist

Feb 2022 - Aug 2025 • 3 yrs 6 mos

● Provided virtual assistance and B2B lead generation support to businesses and agencies. ● Researched potential customers, companies, decision-makers, and business opportunities using online research, Google Maps, LinkedIn, and other sources. ● Built and maintained targeted prospect lists based on client-defined industries, locations, company size, job titles, and other criteria. ● Collected and organized business and contact information, including company details, decision-makers, websites, and other relevant prospect data. ● Conducted competitor, market, product, and company research to support business development and client decision-making. ● Managed CRM records, updated lead information, tracked prospect status, and maintained accurate databases. ● Supported client outreach and follow-up activities by organizing prospect information, communication records, and next steps. ● Managed multiple e-commerce clients and supported the daily operations of their Shopify stores. ● Processed and monitored customer orders, shipping updates, fulfillment records, refunds, returns, and general store administration. ● Conducted product research, competitor research, pricing analysis, and market research to identify potential product opportunities. ● Supported Shopify store setup and optimization, including product uploads, collections, content organization, navigation, and store presentation. ● Built Shopify stores using different themes and customized layouts based on client requirements. ● Created product-focused landing pages using Lovable AI and other digital tools. ● Coordinated with clients and internal team members to collect information, provide updates, and keep assigned tasks on track.

Follow-Up Assistant | CRM Coordinator

Apr 2023 - Jun 2024 • 1 yr 2 mos

● Managed lead and client follow-up activities to help maintain consistent communication and prevent missed opportunities. ● Followed up with account managers and sales representatives to collect the latest lead, customer, and opportunity updates. ● Maintained accurate CRM records, including lead status, client communication, follow-up dates, and next steps. ● Updated customer and prospect information in CRM systems and kept records organized and current. ● Monitored pending follow-ups and reminded responsible team members about outstanding actions. ● Contacted new and existing customers to understand service needs, maintenance requirements, and potential future opportunities. ● Coordinated communication between customers, sales representatives, and account managers. ● Prepared follow-up summaries and communicated relevant updates to the appropriate team members. ● Helped maintain an organized sales pipeline through accurate data entry, regular follow-ups, and timely CRM updates.

Virtual Coordinator | Department Assistant

Mar 2019 - Aug 2022 • 3 yrs 5 mos

● Provided virtual administrative and operational support to a department and its team members. ● Managed emails, records, documents, client updates, and routine business communications. ● Collected progress updates from clients and shared relevant information with managers and team members. ● Supported scheduling, documentation, data entry, online research, and task coordination. ● Maintained organized records and digital files for easy access and future reference. ● Tracked pending tasks, deadlines, client requests, and follow-up activities. ● Coordinated information between clients, managers, and internal team members. ● Responded to routine requests and directed important matters to the appropriate team members. ● Supported multiple assignments simultaneously while adapting to changing priorities and deadlines.