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Noman Khan
@noman_amazon
Amazon Operations and Customer Support Specialist
Paquistão
Inglês
Sobre mim
I am an Amazon Account Manager and Customer Support Specialist with 4+ years of experience providing phone, email, and chat support. I specialize in order management, returns, refunds, chargebacks, A-to-z claims, shipment tracking, and customer issue resolution. I have hands-on experience with Odoo ERP, ClickUp, and Asana, and regularly work with FedEx, UPS, and DHL to resolve shipping concerns. I am detail-oriented, reliable, and committed to delivering professional, customer-focused support.
Habilidades
Noman Khan
offline •
Conheça meus serviços
Gerenciamento de lojas de e-commerce
I will manage your amazon seller central account professionally
Experiência profissional
Private Site
Período integral • 5 yrs 4 mos
Amazon Account Manager
Mar 2022 - Present • 4 yrs 5 mos
As an Amazon Account Manager, I manage end-to-end seller account operations and provide customer support through phone, email, and chat. My responsibilities include order management, returns, refunds, replacements, chargebacks, A-to-z Guarantee claims, and account health monitoring. I coordinate with FedEx, UPS, and DHL to track shipments and resolve delivery issues. I also use Odoo ERP, ClickUp, and Asana to manage customer records, track orders, coordinate tasks, and streamline daily operations while ensuring compliance with Amazon policies and delivering excellent customer service.
Quality Assurance Agent
Mar 2021 - Feb 2022 • 11 mos
Evaluated recorded customer service calls to ensure compliance with quality standards and company policies. Assessed communication skills, problem-solving, and customer handling to identify coaching opportunities and improve service quality. Prepared quality reports, monitored agent performance, and collaborated with team leaders to maintain consistent customer service standards.
