n
nienkenrp

Nienke

@nienkenrp

Customer Experience and Hospitality Professional

Holanda
Holandês, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Experience & Hospitality Professional with 5 years of experience in aviation, including 4 years in a premium Business Class Lounge. I have extensive experience providing high-level customer service and working with people from many cultures and backgrounds. I am calm under pressure, creative, solution-oriented and experienced in leadership and problem-solving. I can help businesses improve customer service, communication, hospitality and the overall customer experience.... Saiba mais

Habilidades

n
nienkenrp
Nienke
offline • 

Conheça meus serviços

Mapeamento da Jornada do Cliente
I will improve your customer service and customer experience
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

KLM_Royal Dutch Airlines

Personal Lounge Assistant

KLM Royal Dutch Airlines • Meio período

Dec 2021 - Present • 4 yrs 9 mos

Providing high-level customer service in a premium Business Class Lounge at KLM. I assist international customers from a wide range of cultures and backgrounds, handle complex situations and find practical solutions while maintaining a professional and welcoming experience. I also regularly take on a leadership role, supporting and coordinating large teams, solving operational issues and helping colleagues deliver excellent service. This role has strengthened my communication, leadership, problem-solving, flexibility and ability to work calmly under pressure.