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nidaarais

Nidaa Rais

@nidaarais
Indonésia
Inglês, Indonésio
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help improve customer communication so it becomes clearer, more professional, and still feels human. With a background in Customer Relations, I have experience handling daily chats, including inquiries and complaints across WhatsApp and social media. I focus on rewriting responses, creating reply templates, and refining tone so messages are easy to understand and not misleading. My goal is to help you communicate better while maintaining a consistent and empathetic approach.... Saiba mais

Habilidades

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nidaarais
Nidaa Rais
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Revisão
I will rewrite and improve your english or indonesian texts
A partir deUS$ 15 /projetoMais detalhes
Revisar e Reescrever
I will proofread and edit your thesis, paper, or academic document
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Shopee

Customer Relations

Shopee • Período integral

Dec 2020 - Dec 2021 • 1 yr

Handle day-to-day customer inquiries and complaints across multiple channels (WhatsApp & Instagram), ensuring clear, timely, and empathetic responses. Manage and maintain customer data in CRM (Zendesk), including logging cases, verifying information, and keeping records accurate and well-organized. Work closely with store operations and internal teams to investigate issues and follow up on resolutions, while also identifying recurring problems and suggesting improvements to the process. Used to working with high volume, maintaining attention to detail, and making sure each case is handled properly from start to finish.