
Ernesto R
Senior IT Infrastructure Analyst
Habilidades

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Experiência profissional
Latam Systems & Infrastructure Analyst
DIGISYSTEM • Período integral
Mar 2022 - Oct 2024 • 2 yrs 7 mos
Maintained hybrid and multi-cloud environments for LATAM operations across Azure, AWS, and IBM Cloud. Managed Windows and Linux servers, Active Directory, DNS, and DHCP. Monitored infrastructure using Zabbix and PRTG. Administered Hyper-V and Citrix platforms, including replication and snapshots. Developed automation scripts in PowerShell, Bash, and Python to standardize operational tasks and reduce manual work.
Trilingual B2B Analyst - Technical Support & Account Administration
Foundever • Período integral
Feb 2021 - Aug 2021 • 6 mos
Provided B2B technical support for global clients using Kaspersky Business solutions in Portuguese, Spanish, and English. Diagnosed endpoint security incidents, corporate policies, and connectivity issues. Supported Microsoft 365, Active Directory, HP switches, Aruba access points, and Veeam backup solutions. Handled escalation of complex incidents for international clients.