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ndiritu_mugo

Stephen N

@ndiritu_mugo

Network and Cloud Support Engineer Cisco Meraki Fortinet Azure

Quênia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help small businesses and IT teams troubleshoot, document, and improve Cisco, Meraki, Fortinet, and Azure networks. I investigate connectivity problems, review monitoring alerts, analyze network issues, create clear network diagrams, and provide practical step by step recommendations. I have over two years of experience in network operations and infrastructure monitoring, supporting clients across East Africa. My certifications include Cisco Enterprise Core, Cisco Meraki, Microsoft Azure Fundamentals, Sophos, Fortinet, and ITIL. I communicate clearly and protect client information.... Saiba mais

Habilidades

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ndiritu_mugo
Stephen N
offline • 

Conheça meus serviços

Suporte Técnico
I will provide remote IT support and network troubleshooting
A partir deUS$ 15 /projetoMais detalhes
Implementação e Implantação de IA
I will set up ai tools, custom prompts, and automated workflows for your business
A partir deUS$ 50 /projetoMais detalhes

Portfólio

Experiência profissional

NTT_DATA

Network Engineer

NTT DATA • Período integral

Mar 2021 - Present • 5 yrs 6 mos

Provide technical support for network operations and infrastructure monitoring across East Africa. Troubleshoot and escalate incidents involving Cisco, Cisco Meraki, Fortinet, Azure, and related infrastructure. Monitor network health, investigate alerts, document incidents, communicate with internal and wholesale clients, and provide clear updates and resolution guidance. Work collaboratively with technical teams while following ITIL-based support processes.