n
nazim_shaikh_

Nazim S

@nazim_shaikh_

Senior Quality Analyst

Índia
Hindi, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a dedicated professional looking for a challenging job with a rapidly growing organization. I have extensive experience as a Senior Associate in insurance claims, a Senior Quality Analyst in BPS solutions, and a Senior Customer Service Executive. I specialize in claims resolution, quality auditing, and customer retention.... Saiba mais

Habilidades

n
nazim_shaikh_
Nazim S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

copiar e colar
I will do the work in best manner it can be done
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Tech_Mahindra

Senior customer service executive

Tech Mahindra • Período integral

Dec 2019 - Aug 2023 • 3 yrs 8 mos

Worked on retention and outbound processes for mobile network providers. Handled calls to resolve concerns and prevent service cancellations. Promoted and sold new connections, upgrades, and handsets. Achieved sales targets while maintaining high customer satisfaction and addressing complaints regarding tariff plans and usage history.