NavjhotK

Client Success & Support Specialist

Management • Período integral

Apr 2023 - Jan 2026 • 2 yrs 9 mos

• Served as the primary point of contact handling 100–150+ daily inbound inquiries via phone and in person, ensuring timely resolution and high client satisfaction. • Resolved billing discrepancies, account concerns, order tracking issues, and service-related inquiries with 99%+ transaction accuracy. • Documented all interactions within digital systems to ensure clear communication, operational continuity, and compliance with data privacy standards. • Collaborated with operations, logistics, finance, and internal service teams to resolve escalations efficiently. • De-escalated complex concerns through empathetic communication and structured problem-solving approaches. • Assisted clients in navigating ordering systems, digital confirmations, and payment workflows. • Identified recurring operational inefficiencies and recommended workflow improvements to reduce repeat inquiries. • Maintained strict confidentiality of sensitive customer and payment data.