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Naveen
@naveen17088
Salesforce Administrator
Índia
Inglês
Sobre mim
I'm a Salesforce administrator with 11 years of IT experience across BPO operations, production support and Salesforce administration, and I hold a B.Tech in Computer Science. I help businesses keep Salesforce clean and organized: data import/export with Data Loader, reports and dashboards, user and permission setup, and ongoing admin support.
I always test before a full upload and communicate clearly. I work US business hours from 21:00 to morning 06:00
Habilidades
Naveen
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will import, export and clean your salesforce data using data loader
Experiência profissional
salesforce administrator
HCLSoftware • Período integral
Mar 2022 - Aug 2023 • 1 yr 5 mos
Worked as a Salesforce administrator handling day-to-day admin and support for business users. Responsibilities included: - Importing and exporting data using Data Loader - Creating and maintaining reports and dashboards - Managing users, roles, profiles and permission sets - Providing admin support and resolving user issues in production
Salesforce Administrator
Cognizant • Período integral
Jul 2013 - Jul 2022 • 9 yrs
Worked in production support and operations handling user issues, tickets and service requests within SLAs. Responsibilities included monitoring systems, troubleshooting and resolving incidents, escalating complex issues to the right teams, communicating with business users, and documenting fixes to keep services running smoothly. Worked for 4 years in Salesforce administration. Responsibilities included: - Managing Salesforce users, roles, profiles and permissions - Importing and exporting data using Data Loader - Creating and maintaining reports and dashboards - Handling tickets and incidents within SLAs, troubleshooting issues and escalating to the right teams - Providing admin support to business users and documenting fixes
