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natalybaskakova

Nataly B

@natalybaskakova

Operations and Process Improvement Specialist

Filipinas
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help businesses improve operations, customer support, and internal processes. My experience spans process improvement, SOP documentation, customer support operations, employee onboarding, team management, and market entry across Canada, Australia, and Southeast Asia. I turn fragmented processes into clear workflows, SOPs, checklists, onboarding systems, and practical improvement plans. I also audit customer support operations, identify bottlenecks, and develop actionable recommendations. I bring structured thinking, clear communication, and professional business writing in English.... Saiba mais

Habilidades

n
natalybaskakova
Nataly B
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Eficiência e Automação do Negócio
I will create clear sops, process documentation and workflows for your business
A partir deUS$ 35 /projetoMais detalhes
Consultoria
I will audit your customer support operations and create an improvement plan
A partir deUS$ 35 /projetoMais detalhes

Experiência profissional

ZS

Journalistic Editor & Content Manager

ZS • Meio período

Aug 2025 - Present • 1 yr 2 mos

Write, edit, and structure clear, engaging business content while maintaining a consistent brand voice. Manage content quality, accuracy, tone, and editorial standards across materials. Apply strong written communication and analytical skills to transform complex information into clear, professional content.

STEP_IT Academy Azerbaijan

Branch Director

STEP IT Academy Azerbaijan • Período integral

Jun 2024 - Nov 2025 • 1 yr 5 mos

Led the launch and operations of the Academy's first Philippine branch, managing the full business cycle from market entry and legal setup to recruitment, team management, customer operations, budgeting, and operational profitability. Built processes and workflows, coordinated cross-functional activities, and adapted business standards to the local market.

Bloomex_Canada

Head of Operations

Bloomex Canada • Período integral

Feb 2022 - Aug 2023 • 1 yr 6 mos

Led a department with responsibility for team management, strategic planning, project coordination, operational performance, and continuous improvement. Managed workflows, monitored performance, coordinated projects, and supported process optimization to improve service quality and business efficiency.