m
mykola_shvachii

Mykola S

@mykola_shvachii

L1 L2 Technical Support Engineer

Ucrânia
Ucraniano, Inglês, Russo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Technical Support Engineer with over 5 years of experience in the e-Commerce domain. I specialize in deep-dive incident investigation (RCA) across web and mobile applications, log analysis via OpenSearch/Kibana, and API inspection. I leverage my foundational Python and SQL knowledge to accelerate data structure analysis and localize performance bottlenecks effectively.... Saiba mais

Habilidades

m
mykola_shvachii
Mykola S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will do l2 technical support, API debugging, and log analysis in kibana
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Rozetka

E-Commerce

Rozetka • Período integral

Sep 2025 - Present • 11 mos

Role: L2 Technical Support Engineer Key Responsibilities & Achievements: Incident Diagnostics & RCA: Conducted root cause analysis for escalated L2 issues across web and mobile platforms, filtering out non-technical bugs and speeding up issue localization. Log & API Troubleshooting: Utilized OpenSearch and Kibana to analyze log patterns, and inspected API status codes, request payloads, and response data using Postman and Browser DevTools. Developer Handover: Authored clear, dev-ready bug reports in Jira with exact steps to reproduce, raw JSON payloads, and log snippets, reducing back-and-forth communication with core developers. SLA & Performance: Maintained top-tier performance metrics in ticket resolution speed and root-cause accuracy within the support team. Database Verification: Executed SQL queries to verify backend data behavior and troubleshoot checkout/order processing anomalies in real-time.