m
muoki_lucia

Lucia M

@muoki_lucia
Quênia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Detail oriented data professional with strong skills in research skills,data analysis,research support, problem solving and administrative tasks. I have hands on hospitality industry experience.... Saiba mais

Habilidades

m
muoki_lucia
Lucia M
offline • 

Conheça meus serviços

Digitação de Dados
I will provide accurate data entry and excel services
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Kibo_Classics Limited

Reservations Manager

Kibo Classics Limited

Apr 2024 - Present • 2 yrs 5 mos

• Leading the reservations department, managing daily booking operations for both accommodations and tours. • Coordinating with camp, head office department, and tour guides to ensure seamless guest experiences. • Analyzing booking trends and generating occupancy and revenue reports for management decision-making. • Handling VIP and group bookings, liaising directly with agents and high-profile clients. • Training and supervising junior reservation staff, maintaining high service standards and guest satisfaction. • Resolving escalated guest inquiries and last-minute changes, demonstrating flexibility and leadership. • Maintaining accurate reservation records and guest history, aiding in personalized guest services and loyalty. • Coordinating with finance to ensure timely invoicing, payment tracking, and reconciliation of agent and guest accounts. • Updating Online Travel Agencies (OTA) platforms to reflect real-time availability and pricing and monitoring guest feedback.