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muntasirbilal87

Muntasir Bilal

@muntasirbilal87

AI and Data Expert

Canadá
Inglês, Árabe, Bengali
Algumas informações são exibidas no idioma inglês.
Sobre mim
Driven and detail-oriented Biological Science undergraduate with a passion for research, data analysis, and team collaboration. Proven ability to adapt quickly in dynamic environments and contribute meaningfully to cross-functional goals. Experienced in both client-facing roles and operational processes, with a growing foundation in scientific and technical communication. Actively seeking opportunities to translate academic knowledge into tangible impact within a forward-thinking organization.... Saiba mais

Habilidades

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muntasirbilal87
Muntasir Bilal
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Geração de imagens
I will do any kind of ai image generation for you
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Peloton

Customer Experience Associate

Peloton • Autônomo

Jan 2024 - Aug 2024 • 7 mos

- Delivered high-touch customer support through live chat, email, and phone, achieving a 95% satisfaction rate. - Reduced support ticket resolution time by 30% by refining response workflows and knowledge base content. - Acted as liaison between product and support teams to address technical escalations and enhance user experience. - Trained and mentored new team members, improving onboarding efficiency and team KPIs.