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Português
$
USD
Abdul Rehman
@muhammad407_ab
Virtual Assistant and Customer Support Specialist
Paquistão
Inglês
Sobre mim
I am a professional Virtual Assistant and Customer Support Specialist helping businesses grow through excellent service and clear communication. I provide fast responses resolve customer issues and ensure a smooth client experience. I also specialize in lead conversion and appointment setting turning leads into customers through follow ups and scheduling. My services include email chat support data entry lead generation and CRM management. I am reliable detail oriented and focused on quality work that increases customer satisfaction and sales
Habilidades
Abdul Rehman
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte ao Cliente
I will provide professional customer support via email chat and social media
Portfólio
Experiência profissional
Customer Support Representative
FDC
Nov 2025 - Feb 2026 • 3 mos
In this role, I handled incoming customer queries via email and phone for a growing SaaS startup, logging and tracking all interactions through Freshdesk's a basic ticketing system used to assign, prioritize, and close support requests. I managed an average of 50+ tickets per day, ensuring each was categorized correctly and routed to the appropriate department when escalation was needed. I followed up diligently on open tickets to make sure no customer concern went unresolved beyond the 48-hour response SLA. Over time, I developed a solid understanding of the ticketing workflow from first response to closure and helped maintain a tidy ticket queue by flagging duplicate requests and merging related issues. This role gave me a strong foundation in structured customer communication, issue tracking, and maintaining consistent service quality even during high-volume periods.
