Muhammad H

Customer services

FedEx • Período integral

Nov 2021 - Jul 2026 • 4 yrs 8 mos

Aug 2022 — Sept 2025 Customer support representative, Mindbridge Lahore, Punjab Mindbridge BPO | 3 Years • Omnichannel Customer Support: Delivered end-to-end inbound and outbound support across phone, live chat, and email channels, consistently adhering to strict standard operating procedures (SOPs) to resolve high-volume customer inquiries. • Uber & Uber Eats Campaign Operations: Managed comprehensive support workflows for riders, drivers, fleet owners, delivery partners, and restaurant partners. • Onboarding & Registration: Streamlined verification and registration processes for new Uber drivers, fleet owners, and Uber Eats restaurant partners to ensure efficient platform onboarding. • Order & Logistics Resolution: Managed real-time order escalations, delivery disputes, and account issues for Uber Eats to maintain seamless platform operations and partner satisfaction. • Incident Response Team (IRT) & Risk Mitigation: Conducted detailed investigations into critical platform incidents, including fraud, claims, traffic accidents, policy breaches, and verbal or physical altercations. • Critical Problem Solving: Utilized root-cause analysis and critical thinking to resolve complex, sensitive disputes involving riders, drivers, restaurants, and customers, protecting brand integrity and user safety. Nov 2021 — Aug 2022 Customer Service Representative — FedEx USA Campaign Lahore, Punjab IBEX BPO | 10 Months • Logistics & Scheduling Management: Scheduled business package pickups by coordinating exact dates and times, ensuring seamless pickup operations across US commercial networks. • Shipment & Delivery Resolution: Assisted recipients with real-time shipment updates, updated delivery instructions, modified delivery details, and applied vacation holds or facility pickups. • Facility & Driver Coordination: Contacted US local FedEx facilities and drivers directly to resolve delivery delays, reroute packages, and clear operational bottlenecks. • Misdelivery & Retrieval Opera

Customer services specialist

Uber • Período integral

Mar 2022 - Aug 2025 • 3 yrs 5 mos

Aug 2022 — Sept 2025 Customer support representative, Mindbridge Lahore, Punjab Mindbridge BPO | 3 Years • Omnichannel Customer Support: Delivered end-to-end inbound and outbound support across phone, live chat, and email channels, consistently adhering to strict standard operating procedures (SOPs) to resolve high-volume customer inquiries. • Uber & Uber Eats Campaign Operations: Managed comprehensive support workflows for riders, drivers, fleet owners, delivery partners, and restaurant partners. • Onboarding & Registration: Streamlined verification and registration processes for new Uber drivers, fleet owners, and Uber Eats restaurant partners to ensure efficient platform onboarding. • Order & Logistics Resolution: Managed real-time order escalations, delivery disputes, and account issues for Uber Eats to maintain seamless platform operations and partner satisfaction. • Incident Response Team (IRT) & Risk Mitigation: Conducted detailed investigations into critical platform incidents, including fraud, claims, traffic accidents, policy breaches, and verbal or physical altercations. • Critical Problem Solving: Utilized root-cause analysis and critical thinking to resolve complex, sensitive disputes involving riders, drivers, restaurants, and customers, protecting brand integrity and user safety. Nov 2021 — Aug 2022 Customer Service Representative — FedEx USA Campaign Lahore, Punjab IBEX BPO | 10 Months • Logistics & Scheduling Management: Scheduled business package pickups by coordinating exact dates and times, ensuring seamless pickup operations across US commercial networks. • Shipment & Delivery Resolution: Assisted recipients with real-time shipment updates, updated delivery instructions, modified delivery details, and applied vacation holds or facility pickups. • Facility & Driver Coordination: Contacted US local FedEx facilities and drivers directly to resolve delivery delays, reroute packages, and clear operational bottlenecks. • Misdelivery & Retrieval Opera