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mostafa_mrashed

Mostafa R

@mostafa_mrashed

Customer Service Manager

Egito
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hello there, I am Mostafa Rashed, Current Call Center and Customer Service Team Manager, Setting calls scenario and working SOP's. With my pleasure I would like to bring my experiences along last 11 years in each of Call Center Services, Customer Service, Customer Experience Success as well. I have launched many CS Projects around all GCC Countries in both Arabic and English Languages as well. Professionalism in each of voice talking, chatting and Emails. Worked before in the shipping, Delivery coordination. FRESHDESK ticketing and Zendesk. Trained and monitored quality for many teams.... Saiba mais

Habilidades

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mostafa_mrashed
Mostafa R
offline • 

Conheça meus serviços

Sucesso do cliente
I will make voice and non voice customer experience success
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Customer_Finder

Customer Service Operations Manager

Customer Finder • Período integral

Dec 2024 - Jul 2026 • 1 yr 7 mos

• Conduct new hire onboarding & induction training • Deliver product knowledge & system training • Run refresher & upskilling sessions for agents • Perform Training Needs Analysis (TNA) • Design & update training materials and SOPs • Manage LMS platform content & assessments • Track training completion & pass rates • Monitor trainee performance post-training • Conduct call listening & live floor coaching • Support QA team with calibration sessions • Identify skill gaps & build improvement plans • Report training effectiveness to management • Coordinate with Operations on performance issues • Ensure agents meet KPIs before floor deployment