m
mos_nuel

Emmanuel M

@mos_nuel

Customer Support Specialist Operation Specialist

Nigéria
Inglês, Ioruba
Algumas informações são exibidas no idioma inglês.
Sobre mim
Results-driven Customer Support & Operations Specialist with 3+ years of experience in fast- paced, high-volume environments across fintech and service industries. Proven track record of improving onboarding efficiency, resolving complex customer issues, and optimizing internal processes. Skilled in CRM systems, cross-functional collaboration, and remote operations. Seeking to transition into Customer Success, Operations or Project Coordination roles.... Saiba mais

Habilidades

m
mos_nuel
Emmanuel M
offline • 

Conheça meus serviços

Digitação de Dados
I will do accurate data entry, excel data cleaning, and formatting
A partir deUS$ 20 /projetoMais detalhes
Assistência geral
I will be your all in one VA for customer support and operations
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Project Administrator

Renda • Período integral

Feb 2025 - Nov 2025 • 9 mos

Handled inbound/outbound calls, processed customer requests, and supported timely issue resolution. Maintained accurate user/transaction records and validated daily/weekly field officer reports. Structuring of data for the Tech team for app implementation. Documentation and tracking of project deliverables. Coordinated with field teams to gather updates, escalate urgent issues, and support operations. Provided administrative support, including filing, report preparation, scheduling, logistics, and meeting