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Português
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Mohammed Adnan
@mohdaddu
IT Operations Engineer
Índia
Inglês, Árabe
Sobre mim
Salam, I'm Mohammed, a Gaming PC Performance & Remote IT Specialist with 5+ years of hands-on experience working in an IT company, optimizing, repairing, and troubleshooting PCs. I fix FPS drops, stuttering, lag, overheating, driver issues, all Windows 10/11 problems, and for ANY GAME performance optimization. I'm a man of God so expect honest service with clear communication. Also just feel free to Contact me before ordering so I can recommend the best solution for your PC.
Habilidades
Mohammed Adnan
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will optimize PC for gaming with max fps, zero lag with better gaming performance
Portfólio
Experiência profissional
Technical Solution Engineer
HP • Período integral
Jul 2025 - Apr 2026 • 9 mos
Resolve advanced hardware and OS issues for commercial HP laptops, improving device performance and uptime. Diagnose motherboard, storage, display, battery, firmware, and driver failures using HP diagnostic tools. Execute Windows deployments, system recovery, and hardware diagnostics across enterprise devices. Manage part replacement lifecycle, warranty validation, and service center coordination. Handled L2 escalations ensuring high-quality resolution. Collaborated with cross-functional teams to support HP solutions and improve customer retention
IT Analyst
HealthCare.gov • Período integral
Dec 2023 - Mar 2025 • 1 yr 3 mos
Provided remote technical support via phone and email for password resets ,transcription software, and client portal access. Worked with ICD-10, CPT, and HCPCS coding standards within healthcare billing systems. Managed and updated data in Electronic Health Record (EHR) platforms. Performed Swimage EPM and EDR redeployment, including imaging, compliance, migration, and data recovery. Troubleshot Endpoint Management, Disaster Recovery, and BitLocker encryption issues.
Customer Technical Analyst
Microsoft • Período integral
Dec 2021 - Dec 2022 • 1 yr
Delivered IT support for Microsoft 365, resolving activation issues, system errors, and licensing conflicts. Automated the Office 365 activation process using CMD scripting, improving resolution efficiency. Reinstalled and configured Microsoft 365, ensuring smooth OS migration and system compatibility. Managed account-related issues, including subscriptions, billing disputes, and refund processing. Provided end-to-end technical support for Windows and macOS, including OS reinstallation, license activation, network troubleshooting, and hardware diagnostics.
