Mohammed Muneef

Cybersecurity & Cloud Security Manager

ZecureRight pvt ltd • Meio período

Jan 2022 - Present • 4 yrs 4 mos

Managed ZecureRight's Penetrating Tester and VAPT services, overseeing client communication, onboarding, staff management, and auditing client websites. Achieved a 20% increase in client retention through improved procedures. • Developed processes to enhance customer satisfaction • Led staff training initiatives • Streamlined auditing procedures • Acted as primary Level 3 escalation point for L1 and L2 engineers, resolving complex Microsoft 365, Azure, Windows Server, and security-related incidents. • Delivered advanced remote support to multiple clients, minimizing downtime and ensuring SLA compliance. • Implemented and managed Microsoft Defender, Sentinel, Intune, and Entra ID across customer environments. • Performed advanced troubleshooting of endpoint, network, identity, and cloud security issues. • Automated recurring administrative and security tasks using PowerShell to improve operational efficiency. • Supported small to medium-scale deployments including M365 tenant setup, Azure resources, servers, and network devices. • Monitored system performance, identified risks, and proactively recommended remediation actions. • Created and maintained SOPs, technical documentation, and internal knowledge base articles. • Mentored L1 and L2 engineers, provided technical guidance, and delivered internal training sessions.