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Português
$
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Mohammed H
@mohammedhars207
Account Management Associate
Índia
Inglês, Malaiala, Tâmil
Sobre mim
I am a results-driven Account Management Associate with 4+ years of experience in customer success, sales operations, and account management across e-commerce and service industries. I possess expertise in portfolio management, stakeholder engagement, and revenue growth strategies. I am skilled in digital marketplace operations, data-driven decision-making, and cross-functional collaboration to drive business growth.
Habilidades
Mohammed H
offline •
Conheça meus serviços
Gerenciamento de lojas de e-commerce
I will your amazon account suspension as a former amazon policy specialist
Experiência profissional
Account Management Associate
Amazon • Período integral
Apr 2022 - Present • 4 yrs 6 mos
Managed a portfolio of 40+ merchant accounts, driving customer retention and revenue growth. Recovered ₹15M+ in weekly revenue, exceeding targets by 50% through structured recovery workflows. Achieved 85%+ account reinstatement success rate by guiding clients through compliance and corrective action plans. Delivered WBR/MBR tracking KPIs and managed end-to-end escalation resolution across voice and email channels.
Customer Representative
Concentrix • Período integral
Jan 2020 - Nov 2021 • 1 yr 10 mos
Delivered customer support and account assistance across voice, chat, and email channels, meeting SLA and quality benchmarks. Handled escalation management and query resolution with a consultative approach to improve customer experience. Supported team onboarding and performance management to enhance service delivery.
