
Mohammad
IT Support Specialist and Web Developer
Habilidades

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Portfólio
Experiência profissional
IT Support
IAP Worldwide Services • Período integral
May 2018 - Aug 2021 • 3 yrs 3 mos
* Provided technical support to users and resolved hardware, software, and operating system issues. * Installed, configured, and maintained Windows operating systems, applications, computers, printers, and other IT equipment. * Troubleshot LAN, WAN, Wi-Fi, VPN, and basic connectivity issues. * Configured and maintained Microsoft 365 applications, including Outlook, OneDrive, Teams, SharePoint, and Exchange. * Diagnosed and resolved network, email, account, and access-related issues. * Managed user accounts, permissions, system access, and basic security settings. * Installed and maintained CCTV systems, DVR/NVR/XVR devices, IP cameras, and related equipment. * Supported PBX and VoIP telephone systems and resolved connectivity and configuration issues. * Performed preventive maintenance, system updates, backups, and troubleshooting to ensure reliable IT operations. * Provided help desk and remote/on-site technical support and documented incidents and solutions. * Assisted with network cabling, fiber connections, hardware installation, and IT infrastructure maintenance. * Maintained IT inventory and ensured proper functioning of computers, peripherals, and network equipment.