Mobei Q

UX/UI Designer

Dec 2024 - Apr 2025 • 4 mos

Spearheaded a 20 person team to redesign the customer service center website, improving discovery speed by 30.2% and task efficiency by 13.6% for 1,400+ health organizations. Redesigned a B2G federal health website focused on diabetes prevention. Restructured navigation from 8 to 5 categories, and iterated prototypes across 3 agile sprints based on team and stakeholder feedback. Conducted WCAG 2.2 AA accessibility testing and delivered 4 high-fidelity HTML pages for seamless Salesforce integration and consistent UI. Facilitated weekly reviews with stakeholders and engineers, presenting evolving design solutions and aligning on feasibility to streamline implementation.

UX/UI Designer

Sep 2024 - Dec 2024 • 3 mos

Redesigned a travel prep app and airport signage system to improve TSA checkpoint experience. Increased traveler satisfaction by 46% and packing confidence by 66% by redesigning a traveler preparation app, validated through 4 rounds of user testing with 40 participants. Conducted qualitative and quantitative research, synthesizing 3,000+ data points to inform data-driven design solutions that enhanced passenger experience across multiple touchpoints. Improved wayfinding efficiency by 40% by redesigning the airport signage system with updated iconography, color, and typography, enhancing navigation clarity. Outlined conversational UI and AI powered feature (smart scanning, personalized checklists) and explored transportation and airline partnerships to enhance TSA info visibility and user engagement.