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mk_techforge

Murali K

@mk_techforge

System Engineer

Índia
Inglês, Malaiala, Tâmil, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a results-driven IT Support Engineer with 7+ years of experience supporting enterprise users across various systems. I have expertise in hardware troubleshooting, Active Directory administration, OS deployments, and endpoint support. I am experienced in improving uptime and maintaining high service quality.... Saiba mais

Habilidades

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mk_techforge
Murali K
offline • 

Conheça meus serviços

Suporte Técnico
I will provide hardware diagnostics and remote tech support for PC
A partir deUS$ 1.000 /projetoMais detalhes

Experiência profissional

Amazon

Technical Support Engineer

Amazon • Período integral

Jun 2019 - Apr 2021 • 1 yr 10 mos

Delivered enterprise-level IT support for 400+ LAN endpoints in a high- availability environment. Resolved hardware, software, OS, and network-related issues while meeting strict SLA requirements. Supported server and workstation deployments for new projects, reducing setup time and improving scalability. Assisted with backup processes, endpoint security deployments, and malware remediation activities. Collaborated with cross-functional IT teams to improve uptime, stability, and user experience