Data Analyst

Senior Client Manager

Renovo Preservation LLC • Período integral

Oct 2024 - Nov 2025 • 1 yr 1 mo

As a Senior Client Manager, I manage end-to-end client operations and back-office support for U.S.-based property preservation and maintenance projects. My role involves acting as the primary point of contact between clients, vendors, and internal teams to ensure smooth daily operations, timely delivery, and quality compliance. I handle client onboarding, work order management, vendor coordination, pricing negotiations, follow-ups, and issue resolution. I closely monitor SLAs, turnaround times, and quality standards while maintaining accurate documentation and reporting within CRM and client portals. In addition to operations, I support sales and business growth through cold calling, telemarketing, tele-sales, and appointment setting, helping generate new leads and strengthen long-term client relationships. I regularly manage inbound and outbound communications with U.S. clients, ensuring professional service and clear updates. I also oversee processing tasks, including bid reviews, invoice verification, photo and report quality checks, and compliance with client guidelines. My experience includes working with large vendor and client databases, improving response times, and streamlining workflows for higher efficiency. With C1-level English proficiency and 7+ years of remote experience, I bring strong communication, problem-solving, and organisational skills. I am trusted to manage sensitive information, handle high-volume workloads, and consistently deliver reliable results in a fast-paced, deadline-driven environment.

Sales Representative

Sales Manager Australia • Período integral

Dec 2023 - Dec 2024 • 1 yr

Worked as a Sales Representative on an Australian residential solar energy telemarketing campaign, focusing on lead generation and appointment setting for solar installation consultations. The role involved making high-volume outbound calls to Australian households, identifying eligible prospects, and clearly explaining the benefits of solar power, government rebates, and energy cost savings. I handled cold calling and warm leads, qualified customers based on location, electricity usage, roof suitability, and interest level, and successfully booked appointments for in-house solar consultants. I followed approved call scripts while adapting conversations to customer needs, objections, and concerns to improve engagement and conversion rates. Responsibilities included CRM data management, accurate call disposition, updating lead status, maintaining customer records, and ensuring compliance with Australian calling standards and data privacy guidelines. I consistently met daily and monthly KPIs for call volume, talk time, and appointment bookings. I also supported the campaign through follow-up calls, confirmation calls, and objection handling, working closely with sales managers to improve script performance and lead quality. Strong communication skills, persuasive sales techniques, and professional phone etiquette were key to achieving results in a competitive outbound sales environment. This role strengthened my expertise in telemarketing, appointment setting, customer qualification, negotiation, and remote sales operations, particularly within the renewable energy and solar industry.