Mirza G

Operational Resilience Analyst

Swiss Re • Período integral

Dec 2025 - May 2026 • 5 mos

Assessed critical business services, dependencies, and impact tolerances in line with regulatory requirements. Conducted due diligence assessments to evaluate third-party operational resilience capabilities and supplier risk exposure. Supported Business Continuity Management (BCM) reviews and maintained resilience documentation. Partnered with IT, Risk Management, and third-party vendors to strengthen business continuity and disaster recovery.

Payments and Invoice Specialist - IONITY

Not Found • Período integral

Sep 2023 - Jul 2025 • 1 yr 10 mos

Managed end-to-end payment operations across 24 European markets, increasing payment acceptance above 90% while maintaining fraud below 1% and payment refusal rates below 8%. Served as Subject Matter Expert (SME) for NFC payment terminals, leading deployments across 24 European markets, introducing new testing processes, training engineering teams, and reducing terminal validation time from approximately 30 minutes to 5 minutes. Recovered over €500K in outstanding B2B payments through process improvements, invoicing optimization, and client engagement. Reduced manual operational workload from over 15 hours per week to approximately 30 minutes by redesigning and automating key payment processes. Coordinated cross-functional payment initiatives with Engineering, IT, Finance, Customer Service, Supply Chain, PSPs, and external vendors to deliver seamless payment operations and successful terminal rollouts.Led merchant onboarding, payment method integrations, KYB processes, terminal deployments, and PCI DSS compliance initiatives. Managed invoicing, reconciliations, refunds, collections, and transaction monitoring to ensure accurate, efficient, and compliant payment operations. Analyzed payment performance, transaction trends, and operational data to identify optimization opportunities, improve customer experience, and support business growth.

Junior Payments and Fraud Coordinator

Mytheresa • Período integral

Nov 2022 - Sep 2023 • 10 mos

Supported payment and fraud operations within a high-volume global luxury e-commerce environment, ensuring secure and efficient payment processing across international markets. Managed chargeback disputes across multiple payment providers, improving dispute resolution efficiency by 10% through standardized documentation and optimized workflows. Designed dispute templates aligned with card scheme and PSP requirements, reducing processing errors and improving operational consistency. Performed payment, customer account, and SEPA reconciliations to ensure financial accuracy and resolve transaction discrepancies. Analyzed payment performance, fraud trends, and transaction data to identify risks and support fraud prevention initiatives. Monitored transaction screening, PayPal disputes, and suspicious payment activity to reduce financial exposure and strengthen fraud detection. Partnered with Customer Service, Finance, Payments, and external payment providers to resolve escalations and continuously improve payment operations. Contributed to process improvements that enhanced payment security, operational efficiency, and the overall customer payment experience.