m
miracooliam

Miracle O

@miracooliam

Customer Support Specialist

Nigéria
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Support and Operations professional with 6 years of experience across hospitality, fintech, and banking. I specialize in Airbnb and short-term rental management, guest experience, and virtual assistance. I have hands-on experience supporting 40+ properties using tools like Hostaway and Zendesk to ensure operational excellence.... Saiba mais

Habilidades

m
miracooliam
Miracle O
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will be your airbnb and short term rental virtual assistant
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

HOME

Guest Experience Manager

HOME • Período integral

Apr 2025 - Sep 2026 • 1 yr 5 mos

* Managed end-to-end guest communication and customer support for international guests across multiple short-term rental properties, from pre-arrival through post-stay. * Handled guest enquiries, booking-related requests and issues involving check-ins, smart-lock access, amenities, maintenance and building operations. * Coordinated with operations, maintenance and building management teams to escalate and resolve property and guest issues efficiently. * Supported short-term rental and Airbnb operations, maintaining smooth guest experiences across day-to-day property workflows. * Managed high-volume support requests across multiple communication channels using clear, empathetic and solution-focused communication. * Maintained detailed guest records, support logs and shift handovers to ensure consistent follow-up and operational continuity. * Identified recurring guest and property issues and flagged them to internal teams to support service improvement and guest satisfaction. * Contributed to escalation workflows and SOPs, helping route issues more efficiently and reduce delays in guest support.