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milimooscar1725

Milly

@milimooscar1725

Customer Service Representative

Quênia
Inglês, Suaíli
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a results-oriented Customer Service Representative with proven experience in high-volume, process-driven environments. I am skilled in managing end-to-end customer interactions, using CRM systems, and coordinating across teams to ensure timely service delivery. I hold a Bachelor’s Degree in Project Management and multiple certifications in customer service supervision and quality analysis.... Saiba mais

Habilidades

m
milimooscar1725
Milly
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Estratégia de engajamento do cliente
I will provide professional customer support ensuring exceptional satisfaction
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Teleperformance

Customer Support Representative

Teleperformance • Período integral

May 2024 - Present • 2 yrs 2 mos

Accurately manage and resolve high volumes of customer inquiries across chat, email, and phone channels. Process customer requests and transactions with a focus on accuracy and strict service level agreements. Track and follow up on customer issues to ensure full resolution while maintaining detailed records within CRM systems. Collaborate with internal teams to improve service delivery and support onboarding of new agents.