Milagros

E-commerce Specialist

Sunflower Jewels • Meio período

Dec 2025 - Present • 5 mos

Order Cycle Management (Shopify & DSers): Comprehensive oversight of order processing, validating the integrity of shipping data and ensuring that each order is correctly synchronised between the shop and fulfilment systems. Logistics and Suppliers (AliExpress): Direct coordination with international suppliers for shipment tracking, inventory management, and delivery time optimisation. Digital Channel Management: Administration and uploading of strategic content on YouTube and Pinterest, optimising product visibility to attract organic traffic to the store. Influencer Marketing: Identification, prospecting, and initial contact with content creators to coordinate collaborations and strengthen brand presence on social media. Incident Resolution and Customer Service: Proactive management of emails to resolve issues with unprocessed orders, refunds, or technical questions, maintaining high standards of customer satisfaction.

Virtual Assistant

Homia&HabiHub • Meio período

Oct 2024 - Present • 1 yr 7 mos

Responsible for bulk uploading and maintaining the property database, ensuring absolute accuracy in the CRM. Interpretation and reading of architectural/electrical plans for the correct categorisation of properties and developments. Technical processing and optimisation of images (cleaning and editing) to maintain the visual standard of the platform. Proactive execution of requirements and comprehensive operational support, adapting to the changing needs of the daily workflow. Coordination of tasks and internal communication to streamline project delivery and team synchronisation.

Data Management

Nu Unique • Meio período

Aug 2025 - Sep 2025 • 1 mo

Catalogue and Price Management (WordPress): Responsible for technical and bulk price updates in the WordPress CRM/CMS, ensuring the integrity of financial data on the sales platform. Digital Asset Processing: Editing and technical cropping of product images to meet the store's visual standards, optimising website loading and performance. Digital Inventory Management: Uploading and updating new products, categories, and technical descriptions within the WordPress ecosystem.