
Miguel Ramos
IT Specialist and Full Stack Developer
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Portfólio
Experiência profissional
IT Developer
POS Technology • Período integral
Jun 2022 - Jan 2025 • 2 yrs 7 mos
Monitored and maintained network infrastructure using PRTG/SolarWinds, resolving 15+ weekly tickets involving POS system synchronization, firmware updates, and ISP latency issues. Conducted wireless site surveys to identify dead zones affecting mobile payment tablets, reducing connectivity issues by 40% across 5 retail locations. Managed network infrastructure using PRTG/SolarWinds, Cisco DNA/Ubiquiti UniFi, and Wireshark to ensure uptime and resolve complex connectivity issues. Utilized remote access tools like AnyDesk and TeamViewer for POS terminal troubleshooting, while documenting resolutions via Jira to maintain operational efficiency.