m
michellegcastro

Michelle G.

@michellegcastro

Salesforce Solutions Architect and Consultant

República Dominicana
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Salesforce Lead Technical Consultant | Fulbright Scholar | MS in Applied Mathematics 5+ years delivering enterprise Salesforce implementations across media, gaming, and sports. Track record of 5+ end-to-end projects spanning Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Media Cloud, and Field Service — including ground-up org builds, data migrations, portal development, call center implementations, and third-party integrations. Currently at Hard Rock Digital in a regulated, multi-jurisdiction gaming environment. Bilingual English/Spanish.... Saiba mais

Habilidades

m
michellegcastro
Michelle G.
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Conheça meus serviços

Consultoria sobre nuvem
I will implement and configure salesforce solutions for your business
A partir deUS$ 500 /projetoMais detalhes
Consultoria sobre nuvem
I will provide ongoing salesforce support and maintenance for your org
A partir deUS$ 600 /projetoMais detalhes

Portfólio

Experiência profissional

Hard_Rock Cafe

Lead Technical Consultant and Solution Architect

Hard Rock Cafe

Jun 2024 - Present • 1 yr 11 mos

Serving as Lead Technical Consultant and Solution Architect for one of the world's most recognized gaming and entertainment brands. Leading end-to-end Salesforce implementations across Sales Cloud and Service Cloud, including integrations with AWS and SendSafely, CRM Analytics dashboards, Omni-Channel routing, and automation strategy across declarative and custom development. Deployment management via Gearset across sandbox and production environments in a compliance-heavy, fast-scaling regulated gaming environment.