Dave

AI Voice Agent & Automation Specialist

Automation Solutions • Freelance

May 2026 - Present • 2 mos

I design and deploy production-ready AI voice agents and automation systems for businesses across real estate, healthcare, legal, e-commerce, and home services. My core work involves building 24/7 AI receptionists and outbound calling agents using Vapi AI, Retell AI, Synthflow, and Bland AI, integrated with ultra-realistic ElevenLabs voices (including custom voice cloning). Key achievements: • Built AI voice agents that handle inbound inquiries, lead qualification, and appointment booking on autopilot, eliminating missed-call lead loss for clients • Engineered backend automations with n8n, Make.com, and Zapier, connecting voice agents to GoHighLevel CRM for seamless pipeline tracking and follow-ups • Developed AI chatbots for WhatsApp, SMS, and web using Voiceflow, Botpress, ManyChat, and Dialogflow CX • Designed cold-calling scripts and conversation flows tested against real call scenarios before every delivery • Delivered full call-center automation systems, reducing clients' reliance on expensive live receptionists I manage the full project lifecycle: conversation design, prompt engineering, knowledge-base training, CRM/calendar integrations, testing, human-handoff setup, and launch support.

Automation & Integration Developer

Integrated Digital Solutions • Freelance

Apr 2024 - Present • 2 yrs 3 mos

Built workflow automations and API integrations connecting CRMs, calendars, telephony, and messaging platforms for small businesses. Developed expertise in webhook architecture, data routing, and lead-capture systems — the foundation for my current AI voice agent specialization. Delivered GoHighLevel setups, WhatsApp automation flows, and multi-channel follow-up systems that improved client response times and conversion rates.

Cloud & DevOps Engineer

Cloudflare • Período integral

Jan 2025 - Dec 2025 • 11 mos

Designed, deployed, and maintained cloud infrastructure and CI/CD pipelines for startups and enterprise clients across Microsoft Azure and AWS environments. Key achievements: • Built and optimized Azure DevOps, GitHub Actions, Jenkins, and GitLab CI/CD pipelines, cutting release cycles from weeks to days • Containerized applications with Docker and orchestrated deployments using Kubernetes for high-availability scaling • Wrote Terraform Infrastructure-as-Code to automate provisioning, improve reliability, and enforce security/compliance standards • Led AWS-to-Azure cloud migrations with zero critical downtime • Delivered cloud cost-optimization audits that reduced monthly infrastructure spend for multiple clients • Provided 24/7 monitoring, incident response, and support for production environments