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micaelavcs

Micaela V

@micaelavcs

Operations and Customer Support Specialist

Argentina
Espanhol, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an Operations and Customer Support Specialist with over a year of experience in a global corporate environment. I specialize in administrative management, internal quality audits, escalation handling, and team training, with a strong focus on back office operations and data entry.... Saiba mais

Habilidades

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micaelavcs
Micaela V
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Data Entry
I will handle data entry, web research and administrative support
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Assurant

Sr. Loss Draft Customer Care Specialist

Assurant

Oct 2024 - Present • 2 yrs

Managed 20+ daily insurance claim cases from multiple bank entities. Handled escalations and complex customer interactions. Performed quality assurance reviews to evaluate compliance with operational procedures, data accuracy, and customer service standards, providing actionable feedback to improve team performance. Trained and onboarded new agents. Processed and validated documentation with high accuracy. Promoted from Ssr to Sr in August 2026.