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metmikelson92

Rafi

@metmikelson92

Based near Amsterdam and available for onsite support

Holanda
Inglês, Holandês, Alemão
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am Rafi Ahmed, IT Support Engineer with experience in L1/L2 support, Microsoft Azure, M365, Intune, Entra ID, Virtual Network,rollout laptops of employees, desktop troubleshooting, networking, VoIP systems, and service desk operations.At the Call Center, I supported agents, dispatchers, and field teams by resolving system issues, managing Avaya call center technologies, maintaining switches and firewalls, monitoring servers, and ensuring stable IT operations in a high-pressure environment. I also handled VMware backups, IP assignments, new desk setups, and daily system health reporting.... Saiba mais

Habilidades

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metmikelson92
Rafi
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Análise de Produto
I will manage amazon product listings with buy box analysis pricing
A partir deUS$ 20 /projetoMais detalhes
Suporte Técnico
I will do IT support desktop network voip
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

IT_Force

Computer Specialist

IT Force • Período integral

Dec 2019 - Apr 2026 • 6 yrs 4 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.