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mercylovv

Mercy Amachi

@mercylovv

Customer Support Specialist and Ecommerce and Sales Support

Nigéria
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a dedicated Customer Support and E-commerce Specialist committed to delivering exceptional customer service and reliable business support. I offer live chat, email, and phone support, along with order processing, tracking, product support, account assistance, sales support, and appointment scheduling. Proficient in Shopify, Amazon, Zendesk, and Freshdesk, I bring clear communication, attention to detail, and a solution-focused approach to every task. My goal is to help your business run smoothly, keep customers satisfied, and build lasting relationships. Let's work together!... Saiba mais

Habilidades

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mercylovv
Mercy Amachi
offline • 

Conheça meus serviços

Sites Personalizados
I will build a responsive website or web application
A partir deUS$ 80 /projetoMais detalhes
Aplicações Web Full Stack
I will create secure login signup and forgot password system
A partir deUS$ 35 /projetoMais detalhes

Portfólio

Experiência profissional

Freelancing_Career

Customer Support Specialist

Freelancing Career • Freelance

Jun 2024 - Apr 2026 • 1 yr 10 mos

Worked as a Customer Support Specialist, assisting customers with questions, concerns, and general requests through email, live chat, and phone. I helped customers with product information, order updates, and other issues that came up during their buying experience. I also handled order processing and tracking, followed up on customer requests, and made sure customers received clear updates when there were delays or problems with their orders. When customers had account or access issues, I guided them through the necessary steps to get things resolved. Part of my role also involved supporting sales by answering product questions and helping customers make informed purchasing decisions. I learned how to handle different types of customer interactions, stay calm when dealing with difficult situations, and find practical solutions while keeping communication professional and friendly.

Self_Employed

Full Stack Web Developer

Self Employed • Autônomo

Mar 2026 - Mar 2026 • 0 mos

Developed and managed ZiyaWorld, a personal full stack web project focused on creating modern, responsive, and user-friendly digital experiences. Responsible for the complete development process, including frontend design, backend functionality, database integration, performance optimization, and ongoing improvements. Built responsive interfaces optimized for desktop, tablet, and mobile devices while maintaining clean UI/UX principles and smooth user interaction. Worked with modern web technologies to create scalable and visually appealing web solutions. Responsibilities and achievements included: * Designing and developing responsive web pages and user interfaces * Building frontend components and interactive features * Implementing backend functionality and API integrations * Managing database structure and application logic * Optimizing website speed, responsiveness, and performance * Creating clean, maintainable, and scalable code * Testing and debugging website functionality across devices and browsers * Improving user experience through modern UI/UX practices * Managing project updates, maintenance, and feature enhancements Focused on delivering professional-quality web experiences with attention to functionality, design consistency, and performance.