m
mensumov

Elmar M.

@mensumov
5,0(3)

Customer Support, Operations Specialist

Azerbaijão
Inglês, Russo, Turco, Azerbaijano
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I'm Elmar, a customer support and operations professional with 3+ years of experience in international hospitality, including Marriott properties. I specialize in customer support, guest communication, complaint resolution, reservations, administrative tasks, and Excel. I speak Azerbaijani and Turkish natively, with professional proficiency in English and Russian. I'm reliable, detail-oriented, and currently developing my skills in Manual QA and software testing.... Saiba mais

Habilidades

m
mensumov
Elmar M.
offline • 
Tempo médio de resposta: 1 hora

Experiência profissional

Marriott_International

Marriott International

3 yrs 3 mos

Front Office Supervisor

Oct 2024 - Jul 2026 • 1 yr 9 mos

Managed front office operations and customer experience in an international Marriott property. Handled guest inquiries, complaints, service recovery and complex customer situations Coordinated daily front office operations and room inventory Trained and onboarded 10+ front office associates Worked toward departmental guest satisfaction and upselling KPIs Improved service recovery practices, contributing to a 25% reduction in guest rebates Used Opera PMS, MS Office and other operational systems

Guest Service Agent

Apr 2023 - Oct 2024 • 1 yr 6 mos

Provided front office and guest service support in a large Marriott property. Managed room allocation and inventory for 800+ rooms Assisted with reservations and guest requests Supported training of new front desk associates Handled guest concerns and service recovery Delivered personalized guest service according to Marriott standards