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melzie_buctot

Melzie B

@melzie_buctot

Virtual Assistant

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m Melzie Buctot, a reliable and detail-oriented Virtual Assistant dedicated to helping businesses stay organized and productive. I provide support in data entry, email and calendar management, appointment scheduling, online research, social media management, Canva design, and customer support. I am committed to delivering accurate, high-quality work with professionalism, creativity, and efficiency. My goal is to help entrepreneurs and businesses save time and focus on growth while I handle their daily tasks smoothly and efficiently.... Saiba mais

Habilidades

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melzie_buctot
Melzie B
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will provide expert virtual assistant services for your business
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

American_Airlines

Customer Relations

American Airlines • Período integral

Jan 2024 - Jul 2025 • 1 yr 6 mos

Handled customer relations, email support, and escalations by assisting passengers with travel concerns, booking issues, flight disruptions, complaints, refund inquiries, and service-related concerns. Provided professional and solution-oriented support while maintaining empathy, accuracy, and strong communication in a fast-paced customer service environment. Experienced in resolving escalated cases, managing customer expectations, and ensuring positive customer experiences through effective problem-solving and conflict resolution.

PNC

Customer Care Consultant

PNC • Período integral

Sep 2022 - Jan 2024 • 1 yr 4 mos

Provided professional customer support for banking clients by handling account inquiries, online banking concerns, debit card issues, transaction questions, and general account assistance. Worked in a fast-paced environment while maintaining strong communication, accuracy, and customer satisfaction. Experienced in assisting customers through phone and digital support channels while following banking security and compliance procedures.