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Melissa
@melissa_f3
Your Reliable Partner for Business Support
Colômbia
Inglês, Espanhol
Sobre mim
Hi! I’m a Business Management professional with experience in executive assistance, administrative support, sales, customer service, and marketing. I’m highly organized, disciplined, detail-oriented, and committed to completing tasks efficiently.
I enjoy helping businesses stay organized, manage their daily operations, and save time by taking care of important tasks. I’m also proactive, adaptable, and always willing to learn new tools and processes. With a B2 level of English and a strong sense of responsibility, I’m ready to provide reliable and professional support tailored to your needs.
Habilidades
Melissa
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Assistência geral
I will be your virtual assistant in english and spanish
Assistente de pesquisa
I will virtual assistant cold calling expert
Portfólio
Experiência profissional
Administrative & Operations Assistant
Insurance • Período integral
Oct 2021 - Present • 4 yrs 11 mos
Provided remote administrative and operational support for a U.S.-based insurance agency, assisting with client communication, application and renewal follow-ups, data entry, document organization, lead management, email and message correspondence, and maintaining accurate client information. Supported daily workflows related to health and life insurance, including ACA application processes, renewals, client follow-ups, documentation requests, and coordination of tasks with the team. I also assist with audit-related administrative tasks, reports, spreadsheets, and tracking deadlines and pending items. This role has strengthened my skills in virtual assistance, customer service, data management, attention to detail, time management, confidentiality, and working independently in a remote environment while handling multiple priorities.
Autônomo • 12 yrs 7 mos
ADMINISTRATIVE TOOLS
Jan 2015 - Present • 11 yrs 8 mos
Business Owner & Administrative SupporT I manage my own business, where I handle a wide range of responsibilities including sales management, customer service, administrative processes, order management, social media, client communication, data organization, and day-to-day business operations. This experience has strengthened my ability to multitask, stay organized, communicate effectively with clients, manage information accurately, and ensure that daily operations run smoothly. I am also responsible for creating content, managing social media platforms, following up with customers and leads, coordinating orders, and supporting the overall growth and organization of the business.
Business Operations & Customer Service Manager
Aug 2025 - Jul 2026 • 11 mos
Managed the day-to-day operations of my own business, including sales, customer service, order processing, inventory and supplier coordination, administrative tasks, social media management, promotional content, customer follow-ups, and delivery scheduling. Developed strong skills in organization, multitasking, communication, problem-solving, and business operations while managing multiple responsibilities simultaneously. I am no longer actively involved in the business, as I transferred my ownership share to a business partner.
