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mdafalla_ugc

Mohammed O

@mdafalla_ugc

UGC Creator

Canadá
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a marketing consultant and content strategist with experience in developing and executing cross-channel content strategies, producing UGC content, and building tailored content strategies for artists and small businesses.... Saiba mais

Habilidades

m
mdafalla_ugc
Mohammed O
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

UGC humano
I will create high quality ugc ads for your
A partir deUS$ 200 /projetoMais detalhes

Portfólio

Experiência profissional

Teleperformance

Customer Experience & Communication Specialist

Teleperformance • Período integral

Jul 2018 - Oct 2023 • 5 yrs 3 mos

Provide multi-channel support to international clients across the UK and Canada, consistently maintaining 95%+ Customer Satisfaction (C-SAT) scores over 5 years through empathetic and solution-oriented communication. Trained and mentored 20+ new hires as a Subject Matter Expert (SME), enhancing onboarding effectiveness and improving team knowledge retention and service consistency. Collaborated cross-functionally to escalate and resolve technical issues, streamlining workflows and contributing to a 15% reduction in average resolution time.