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md_sufiyan21

MahammadSufiyan

@md_sufiyan21

ServiceNow Developer

Índia
Inglês, Telugu, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Certified ServiceNow Application Developer (CAD) and Certified System Administrator (CSA) with nearly 3 years of hands-on experience delivering end-to-end ServiceNow solutions for global clients. From initial requirements gathering to deployment and ongoing support — I handle the full lifecycle. My expertise spans Incident Management, Change Management, Service Catalog, Workflow Automation, API Integrations, and Platform Administration.... Saiba mais

Habilidades

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md_sufiyan21
MahammadSufiyan
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Redação de Roteiro
I will develop servicenow catalog items, workflows, and automation scripts
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Cognizant

ServiceNow Developer

Cognizant • Período integral

Jun 2023 - Present • 2 yrs 11 mos

Job History : ServiceNow Developer | Cognizant (Client: Cotality) Developed and customized ServiceNow modules including Incident, Change, and Service Catalog. Implemented workflows, business rules, client scripts, UI policies, and integrations to automate business processes. Managed platform administration including user roles, ACLs, data management, and system configurations. Worked in an Agile/Scrum environment, actively participating in sprint planning, daily stand-ups, and retrospectives. Collaborated with cross-functional teams and stakeholders to gather requirements and deliver scalable solutions. Provided ongoing support, troubleshooting, and enhancements to ensure system performance and stability. Achievements : Demonstrated strong expertise in ITSM modules and ServiceNow best practices. Improved workflow efficiency by 30%+ through automation. Achieved high SLA compliance across incident and request management. Handled multiple tickets and enhancements per sprint cycle. Delivered end-to-end ServiceNow solutions, including development, customization, and administration. Automated business workflows, reducing manual effort and improving overall process efficiency.