Maya P

Business Development Manager

Outsource Demand • Freelance

Sep 2025 - Present • 10 mos

Business Development Manager (BDM) – Professional Background & Achievements With 6 years of experience in the BPO and virtual assistance industry, I have developed strong expertise in business development, client relations, lead generation, appointment setting, and team supervision. I have worked with clients from different industries, including real estate, roofing, healthcare, insurance, beauty services, and customer support campaigns. My responsibilities included managing outbound calling campaigns, handling client communication, organizing appointments and follow-ups, updating CRM systems, and overseeing daily team operations. I also assisted in training and guiding team members to ensure quality performance and efficient workflow. Career Highlights * Generated qualified leads and scheduled appointments for international clients. * Supported and managed remote teams to achieve performance goals. * Maintained strong communication and long-term relationships with clients. * Improved operational processes and reporting systems for better productivity tracking. * Worked with various CRM platforms and dialers, including Salesforce, HubSpot, Zoho CRM, GoHighLevel, RingCentral, Five9, and MightyCall. * Contributed to company growth through consistent lead generation and customer support performance. I take pride in being detail-oriented, dependable, and committed to delivering high-quality service that supports business growth and client success.